Your Privacy at CCI Health Services

Effective Date: April 1, 2003 ― Revised May 5, 2026

Our Promise to You

CCI Health Services knows your health information is private and important. We promise to protect it. We keep records of the care we give you so we can do our job well and follow the law. This notice explains:

–How we might use or share your health information
-Your rights over your own information
-What we are required to do with your information

This applies to all records from any CCI doctor, nurse, or staff member who has cared for you.

When We Share Your Information

To give you care
We share your health information with the:
–CCI care team
–Labs
–Pharmacies
–Other care providers who need it to treat you

An example might be if we refer you to a specialist. We may send them your records, so they know your medical history.

In a disaster, we might give your information to a relief group. They can let your family know where you are and how you are doing.

Special rule for Substance Use Disorder (SUD) records: SUD is a disease that can be treated. It happens when a person has trouble controlling their use of things like alcohol or drugs. We follow the 42 CFR Part 2 rule. The 42 CFR Part 2 federal rule is extra-strict. It says that if you have records about treatment for SUD, we cannot use or share those records in any legal case against you. We are only allowed to use or share those records with your written consent or a court order AND a subpoena.

Please know that after we share your information in an allowed way, the person who gets it may share it again. This can include records about substance use disorder treatment. If the information is shared again, it will no longer be protected by HIPAA privacy laws.

To contact your family
We may share important information with family or someone you choose who is involved in your care. This will only be done if you agree or are in an emergency.

For appointments and reminders
We may call, text, or email you to remind you about upcoming visits. We may reach out to you to share information about health services that might help you.

To process payment
We may share your information with your insurance company or health plan. We do this so we can get paid for your care. Your bill will include your name, diagnosis, and details about your treatment.

To run our health center
We may use your records to:
–see how well our staff is doing
–improve our services and care

As required by law
Sometimes the law requires us to share your information. This includes:
–Court orders
–Government investigations
–Helping law officers do their job
–Reporting cases of: Abuse, Neglect, Domestic violence (when required or with your agreement), Stopping a serious threat to your safety, Stopping a serious threat to someone else’s safety
–Public health activities like: following disease outbreaks, product recalls
–Military, veterans’ affairs, or national security needs
–Workers’ compensation claims
–With coroners, medical examiners, or funeral directors when necessary
–If you are in jail or prison, sharing with correctional staff for your health and safety

Health information exchange (CRISP)
CCI Health Services is part of the Chesapeake Regional Information System for Patients (CRISP). Care teams, hospitals, and pharmacies can share your health information via CRISP. They do this to better manage your care. What is shared is protected by federal and state law.

You do not have to participate in CRISP.
If you do not want your information shared through CRISP:
Call 1-877-952-7477
Visit www.crisphealth.org to fill out an opt-out form

We will never do the following without your written consent:

–Use your information for marketin
–Sell your information
–Share your counseling session notes (psychotherapy notes)

Your rights

Your health information belongs to you. Here is what you can do:

To request your records, contact:
CCI Health Services
Medical Records
8665 Georgia Ave, Silver Spring, MD 20910
301-340-7525
Medical.Record@cciweb.org

Text Messages (SMS)

CCI may send you text messages with visit reminders, visit links, and health event updates. Standard message and data rates may apply. Message frequency varies.
–To stop texts: reply STOP
–For help: reply HELP
–We will never share your text consent with third parties

Changes to Notice

We can update this notice at any time — even for records we already have. We will always post the most recent version in our offices. We will offer you a copy when you come in for care.

How to File a Complaint

If you feel your privacy rights were not respected, you have two options:
–Contact CCI’s Corporate Compliance Director (see below)
–File a complaint with the U.S. Department of Health and Human Services

You will never be punished for filing a complaint. All complaints must be submitted in writing.

Corporate Compliance Director — CCI Health Services
8665 Georgia Ave, Silver Spring, MD 20910 Phone: 301-340-7525

Privacy Policy (English)

Privacy Policy (Spanish)